Anna University, Chennai
16 marks
TOTAL QUALITY MANAGEMENT
1. What is quality cost? Explain the techniques used for Quality cost? (16)
2. Explain the principles of TQM? (16)
3. Explain Deming Philosophy? (16)
4. Explain the barriers to TQM implementation? (16)
5. Explain the concepts of Leadership? (16)
unit 2
1. Explain Juran trilogy for Continuous Process Improvement? (16)
2. Explain the PDSA cycle? (16)
3. Explain Kaizen principle? (16)
4. Explain how the employee will be involved in doing a process? (16)
unit 3
1. Explain the QC or SPC tools? (16)
2. Explain the Seven Management Tools? (16)
3. Plot the control chart for variables and attributes (16)
4. Explain the concepts of Six Sigma? (16)
unit 4
1. Explain the Bench marking Process and reasons to Benchmark? (16)
2. Explain the QFD process? (16)
3. Explain the House of Quality in Quality Function Deployment? (16)
4. What is FMEA?Explain the stages of FMEA? (16)
unit 5
1. Explain the elements of ISO 9000:2000? (16)
2. Explain the implementation and documentation of Quality System? (16)
3. Explain the requirements of ISO 14000? (16)
4. Explain the Benefits of ISO 14000? (16)
5. Discuss about ISO 9000:2000 Quality Systems? (16)
6. Why is ISO 9000 important? Explain briefly. (16)
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